Returns

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Please contact us at katswinedown.com or phone us at 1888 230 1096

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at katswinedown.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items can not be returned or exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at katswinedown.com and send your item to: 6935 Glasgow Ave, Los Angeles, CA, 90045, United States.

Send us an email at katswinedown.com or phone us at 1888 230 1096

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should email us at  Katswinedown@gmail.com. Please include the reason for the return or exchange and provide a copy of your shipping invoice. Please allow up to 48 hours to receive and for your RETURN LABEL to be sent via email. Please be sure to send your item back to us in its original shipping box if possible. Once your item has been received we will notify you by email.